Frequently Asked Questions
Everything you need to know about your KEF audio experience and orders.
What is the standard shipping timeframe for KEF products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Does KEF offer a warranty on speakers and headphones?
Yes, all KEF products come with a limited manufacturer's warranty. Passive speakers are typically covered for 5 years, while active speakers, subwoofers, and headphones are covered for 2 years against manufacturing defects.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Are KEF wireless speakers compatible with AirPlay 2 and Chromecast?
Most of our current wireless systems, including the LS50 Wireless II and LS60 Wireless, support AirPlay 2, Google Chromecast, and Roon Ready protocols for seamless multi-room streaming.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I ensure I am buying an authentic KEF product?
To ensure authenticity and full warranty support, always purchase directly from our official website or through an authorized KEF dealer listed in our store locator.